Please carefully review these policies as they outline the terms of sale governing your purchases at 3y3bags.com. They delineate your rights and responsibilities regarding your transactions, including important limitations and exclusions. By placing an order at 3y3bags.com, you agree that these policies apply to your order. Therefore, it's imperative that you understand them thoroughly before proceeding with your purchase.

30-Day No-Reason Return Policy

We assure you that within 30 days, for any reason whatsoever, our company will facilitate a return or exchange for your purchase. This policy applies regardless of whether it stems from our oversight or for any objective reason.

[Instances of our oversight encompass product defects, missing items, misdirected shipments, damaged or lost packages, transportation issues, etc.]

[Objective reasons encompass any issue the customer may encounter with their products or even a change of mind. However, customers must ensure that the products within the package remain undamaged or unaltered.]

Return and Refund Procedure

Step 1: Contact our customer service team via email, providing your order number and a brief description of the reason for return. They will furnish you with return instructions.

Step 2: Follow the return instructions provided by our customer service team and return the package using a trackable mailing method. Please note that we cannot be held responsible for lost packages during the return transit.

Step 3: Once the item is dispatched in accordance with our instructions, kindly forward a copy of the courier receipt or shipping label to our customer service email address.

Step 4: Upon receipt and verification of the provided information, we will send confirmation that your refund is being processed. Please allow some time for the refund to be initiated. Subsequently, you will receive the refunded amount.

Return Postage

If the fault lies with our company for the return and refund process, we will cover the return shipping cost. The return postage from your country to our company will be our responsibility, and you can choose to have it paid via PayPal or as a cash voucher to be used on your next order.

However, we are not responsible for the return postage of orders that do not comply with our policies and agreements, or in cases where we are not at fault.

Missing or Incorrect Items

Upon receiving your package, if you discover that some items are missing from your order or if you have received incorrect items, please ensure all items are kept in their original condition along with the packaging materials. Weigh all the items together with the packaging, then take pictures and send them to us via email. Kindly notify us within 7 days of receiving the package. We will investigate the matter upon receiving your email. If the issue is confirmed, we will promptly send you the missing or correct item. Occasionally, you may be asked to return the incorrect item. Upon receiving the incorrect product, please provide us with the following proofs:

  • Pictures or video of the incorrect item(s)
  • Pictures, video, or screenshots demonstrating the malfunction of the defective item(s)

Damaged Items or Dead on Arrival (DOA)

Upon receiving your package, if you notice that the item appears damaged or cracked, please contact the carrier and us immediately. If the item is not functioning (DOA), take photos of the item, including the packaging, and send them to us via email. Please notify us within 7 days of receiving the package. Once the issue is clarified, we will arrange for a replacement item to be sent to you. In some cases of DOA items, you may be asked to return the item. In such instances, please provide us with the following proofs:

  • Photos of the original 3y3bags.com package, showing both the front and back sides
  • Photos or video of the defective item(s)
  • Photos, video, or screenshots demonstrating the malfunction of the defective item(s)

Defective Item Under Warranty

Most of our items come with a 30-day warranty (starting from the date of parcel receipt), excluding physical damage or incorrect use. If your item is defective within the warranty period, you may return it for repair or exchange. Please contact us before returning the item, as we do not accept unauthorized packages. Ensure the item is well-packed when returning it. Upon returning the defective product, please provide us with the following proofs:

  • Photos of the front and back of the packaging envelope or box
  • Partial shipment slips (if applicable)
  • Photo, video, screenshot, or description of the defective item
  • Photo, video, screenshot, or description of the defect or defective area

Return of Unsatisfactory Products

If you are dissatisfied with your purchase for any reason, you may return it within 14 days of receipt for a full refund or exchange. If the return is not due to our error, customers are responsible for covering the shipping costs both ways. Please ensure that the items you return are in their original packaging and in the same condition as received.

Return Shipping Method

For replacements, we will use the same shipment method selected during the initial purchase. Customers will only be charged for shipping costs once (including returns). There will be no restocking fee charged for the return of a product.

How long does the returns process take?

It may take up to 3-5 business days from the day we receive your return to process it. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be credited for defective products. However, for non-defective items, the refund excludes all shipping and handling fees.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receiving the returned item or cancellation request. Please contact the card-issuing bank for inquiries about when the credit will be posted to your account. If you haven't received a credit for your return yet, please take the following steps: Contact the bank/credit card company. It may take some time before the refund is posted to your account. If you paid by PayPal, the refund will be available in 2-3 business days.

How do I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. Provide your order number and the modification you would like to make, and we will confirm once the modification has been processed. Please note that any orders that have already been packed or shipped cannot be modified or canceled.

Contact Us

If you have any further questions about our return policy, feel free to contact us by email support@3y3bags.com.