WARRANTY
Our products boast the finest quality full-grain leather available. Full-grain leather is esteemed for its natural characteristics, making each piece distinct and unique. It's important to note that natural markings and characteristics are inherent to the leather and should not be misconstrued as flaws but rather as demonstrations of its genuine quality.
Crafted to endure the test of time, our vegetable-tanned leather is designed to mature gracefully, developing a rich patina with age. Instances of color fading, darkening, marking, or stretching due to regular use contribute to the bag's individual character and are not indicative of faults.
Under our limited warranty, we cover faults in workmanship or materials for a period of 12 months from the date of purchase. In the rare event that such issues arise, we reserve the right to either replace or repair your product at our discretion.
It's important to note that this warranty does not extend to leather products damaged by accidents, neglect, normal wear and tear, or any other factors unrelated to defects in materials or workmanship.
To initiate a warranty claim, kindly reach out to us via email at support@3y3bags.com. Please provide details regarding the fault, along with your order number or name and the email address associated with the order. Our team will be more than happy to assist you.